Cancellation, Refund and Service Performance Terms

1. General

These terms regulate the principles for cancellation, refund, right of withdrawal, and performance of service (delivery) regarding payments made through avfurkangur.com to Av. M. Furkan Gür Law Office for online legal consultation and mandate (attorneyship) services. Our services are provided in accordance with the relevant legislation, including primarily the Consumer Protection Law No. 6502 and the Distance Contracts Regulation. A user who makes a payment is deemed to have read and accepted these terms.

2. Nature and Performance of the Service (Delivery)

The service purchased from the Office is not a physical product; it is a legal consultation or attorneyship service. Therefore, there is no physical shipment or delivery. The term "delivery" means the performance of the service:

• Online consultation: Performed after payment at the scheduled appointment time by video meeting, phone, or in-person meeting.
• Mandate/attorneyship service: Begins with the establishment of the mandate relationship between the parties and the necessary authorization, and continues according to the nature of the work.

3. Fee and Secure Payment

The service fee is collected in advance by credit or debit card through licensed payment infrastructure. Your card details are not stored on our Office website; the payment transaction is completed on the encrypted (SSL) and secure page of the payment institution. You can make your payments through our Online Payment page.

4. Right of Withdrawal

Under Article 15/1-(h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts concerning services whose performance has begun with the consumer's approval before the withdrawal period expires. Accordingly:

• If performance of the service has not yet begun (no meeting has been held / no mandate relationship has been established), you may request a refund of your payment.
• If performance of the service has begun, the right of withdrawal ends under the provision above, and the principles below apply.

5. Cancellation and Refund Principles

The service we provide is personal legal assistance and is carried out within the scope of the Attorneyship Law No. 1136; therefore, it is subject to principles different from a standard product return:

• Nature of the fee: The attorneyship fee is the consideration for the legal assistance provided by the attorney (Attorneyship Law Article 164). After performance of the service has begun, the fee is deemed earned in proportion to the work performed.
• Service not yet begun: A payment made for a service for which no meeting has yet been held or no mandate relationship has been established is refunded upon your request or, if mutually agreed, transferred to a later date.
• Abandonment of work: If the attorney abandons the work undertaken without just cause, the fee received in advance is refunded (Attorneyship Law Article 174).
• Request and refund method: You may submit cancellation and refund requests to iletisim@avfurkangur.com or through our Contact page. Approved refunds are made to the card or account used for payment within the processes of the payment institution; no additional deduction is made by our Office.

6. Contact

For any questions and requests regarding cancellation, refund, and service terms, you may contact us via iletisim@avfurkangur.com or through our Contact page.

This text is for informational purposes; the provisions of the Attorneyship Law No. 1136, the Consumer Protection Law No. 6502, and the Distance Contracts Regulation are reserved.